Powered off Hitron ; Waited 30 Seconds; Restarted the Hitron modem and waited for it to settle. It was working fine with my old ISP modem. Symptoms include low batteries or power issues, not being able to connect to Wi-FI during setup, or Offline status in the app because of a Wi-Fi disconnection. I can not access my router login page, I'm entering the correct IP address (I've double checked via "ipconfig" to be sure) but the browser (Edge, Chrome) just say "site can not be reached". Spectrum locks it down. User manuals and firmware updates for NETGEAR products can be downloaded from NETGEAR Support.For more information see, How to update firmware on your NETGEAR … Static IP setup, port mapping, and other commonly required customizations are supported. I initially thought it was the ISP (Spectrum's) modem (model e31t2v1). In most but not all cases they can accommodate your request. I'm not so sure if that would work, but I wanted to give it a go anyway. Same problem. However, Spectrum has come out to my property twice now and changed out the modem. ISP sent me a new modem and Nest Router stopped being able to send a consistent signal. I believe that it maybe … If the modem is on, the light should flash green. Reason why I bought the modem was because the Hitron doesn't appear to be accessible to the end users, it's locked down. I've booked a technician, but he can only check things from the outside due to COVID. The following product support and knowledge base article links are to assist with troubleshooting NETGEAR Wi-Fi Range Extenders. Find, Change or Reset your Wi-Fi Password - Gigabit & Advanced Wi-Fi Modem; How to Sign Into and Change the Password of Hitron CGN3 Series Modems; How to Manage your Hitron CGN3 Guest Network; How to Reset your Hitron CGN3 Modem; How to Bridge your Hitron CGN3 or CGN3ACR Modem Plugged in my laptop directly to the modem. In your particular case, you can ask Spectrum tech support to replace it with a non Hitron modem. However, the list is not definitive, so there may be unlisted routers that also aren’t compatible. For installation and setup assistance, see Installing and configuring NETGEAR WiFi Range Extenders.. Got it to work. Thanks for responding. The only problem is there's no working/proper coax outlet available downstairs. I tried plugging the bare coax straight to the modem. Internet intermittently drops out. I want to see the devices that are connected to my Wi-Fi using a Hitron modem, however I just see the blue bar active showing like the system was thinking but it stays in the same condition without showing me what I need. The correct wifi name can be selected but it does not … Not sure if problem is with router setup (Hitron) or printer setup (5255). You cannot acces the GUI of Hitron. The landlords are already using the outlet upstairs. Acquire Downstream Channel: This should say "Locked", "OK" or similar. I installed the CM600 yesterday around 12:30pm and so far everything seems to be working well, Internet has been stable under heavy use (streaming, gaming). Login Instructions. The power light indicates that your modem is plugged in and working. I has worked once a couple weeks ago, and ONLY once. This means your modem found the frequency with which to receive information from the internet. IP Passthrough is available to use additional routers or firewalls for secondary networks. I am stuck at the wireless setup process. This is what I did. The Hitron modem replaces your existing router to handle your primary network. Popular how-to's for your modem. Thanks to @CrimpOn who gave me some good ideas to start. The lights below are listed in the order they appear on your modem, from left to right. ... it did not work. If the power light is red, the modem is self-testing its hardware. 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