New! A reader asks whether they can get money back if they are forced to self-isolate due to coronavirus Coronavirus – latest updates (Bear in mind your Oyster card will be stopped when you request a refund of the deposit, and you won't be able to use it again.) Passengers can go online to cash-in season tickets, where previously they had to go to the ticket office. Someone who bought an annual season ticket to travel from St Albans to London St Pancras would have paid £3,712 a year on 3 January. Those with electronic or smartcard tickets can simply log on and apply for the refund. Passengers with traditional paper annual or monthly season tickets are expected to ask for the refund online. Official online shop for Oyster card. Warning millions in potential refunds has gone unclaimed as scheme ... cash mountain' left on dormant Oyster cards. In stark contrast to the airlines, the rail industry has is refunding passengers – even those who bought non-refundable single tickets. It's likely your refund will be less than the amount you still owe on the loan. You don’t get the cost of the annual ticket divided by 12, with each unused month returned. The Oyster Card is not stamped with a start or expiry date which means you can start using your Oyster Card whenever you want and any remaining credit can be used during any future trips to London. If you bought your ticket using a loan from your employer, you will need contact the employer to get your refund, says TfL. Again you have to go back to the vendor – be it a train firm or a website such as Trainline. If they backdate their claim to 17 March, as allowed, they would receive £2,793 back – minus the £10 administration fee that all refund applicants must pay. There are three ways for you to obtain a refund on a Visitor Oyster card: Refunds at Tube station ticket machines. While our previous 30-day cancellation policy was an industry standard, we listened to our passholders and in a post-COVID-19 world, we want to give you greater security to make planning your getaways that much more enjoyable. Ticket refunds If your travel plans have now changed due to Coronavirus, you may be able to apply for a refund. TfL will credit the money to your online account for successful claims, which can be used to top up your Oyster card or can be refunded directly onto your contactless card. Covid 19 update- please check our Covid 19 Measures tab below. For many, this gives Londoners a couple more weeks to make the application to get the maximum amount back. "Pay-as-you-go Oyster cards do not expire and customers are able to return their cards at any time for a refund of the remaining balance and card deposit," Transport for London said. Passengers who have been overcharged on their Oyster card will soon be able to claim a refund more easily. You won't be refunded on a pro-rata basis. Oyster cards and contactless Ticket types Advance tickets Anytime tickets Off-Peak tickets Super Off-Peak tickets Carnet ticket ... COVID-19 (Coronavirus) ticket refund update The information on this page applies for journeys after 2 January. Plan a journey and favourite it for quick access in the future, Choose postcodes, stations and places for quick journey planning, Oyster pay as you go credit no longer needed, London Fire and Emergency Planning Authority, 3 days remaining on a 7 Day ticket - in some cases if you have used your 7 Day ticket for just 3 days, there may be no refund due. Ordinarily, TFL would charge a £5 admin fee for this cancellation. But if, for example, your employer has a phased return and you are only needed in the office two days a week at first, this may not be for some time. We're open 8am - 8pm, 7 days a week. Can I get a refund or extension on my railcard for lockdown? Rail commuters who are no longer able to use their season ticket because of coronavirus lockdown measures can now apply for a refund online, which in many cases could be worth thousands of pounds. You can apply for a refund if you’ve stopped using the ticket, and there is at least: Six weeks remaining on an annual ticket. The 60+ Oyster card is a lifeline for many over 60s, especially those on low-incomes, and this concession has been in place under successive Mayors. How to claim a refund, or replace your Oyster card or season ticket. All rights reserved. We know that now more than ever, flexibility is key when you’re planning a trip. You’ll be shown the amount of the refund due, which will be paid back in cash dispensed from the ticket machine. However due to the coronavirus it is waiving this fee. The majority of Barcelo’s properties in the Americas are currently closed. We charge a £5 admin fee and your Oyster card will be cancelled when we process the refund. If you bought your ticket using a loan, for example from your employer, contact them to discuss your refund. You may be able to get a refund if you no longer need your Travelcard or Bus & Tram Pass season ticket on your Oyster card. Further details about services during the Coronavirus pandemic including about the compulsory wearing of face coverings can be found on the Eurostar website. You may be able to get a refund if you no longer need your Travelcard or Bus & Tram Pass season ticket on your Oyster card. We can refund your ticket less a £10 admin fee, up to a maximum of 28 days from the expiry date of the ticket, please see our refunds process for full details. You can try to get a refund from your card provider at the same time as starting your insurance claim. 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