Update: see comments. This post is now closed. It acts like it isn't picking up my voice at all. Factory Reset the Xfinity Voice Remote with a Setup Button (XR11). * advice To open the settings and preferences page, click on the gear icon in the upper-right of the Xfinity Connect Voice screen, then select settings. Up Next. Info. We can help with: technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Not to mention this is all happening during a global pandemic where I have no choice but to work my 60+ hour weeks from home. Xfinity voice remote not functioning correctly. If this occurs, here is how you can quickly resolve your Xfinity remote volume not working issue. Cause of Xfinity Remote Not Working. Also, you can try the “Xfinity My Account” app to reset the box. Set Up My Remote. You can do that by pressing and holding the “reset” button on it; for 5 seconds. Then you'll have to re pair it so you don't have to directly point it at the box every time Show My Channels. While the TV is on, press and hold the xfinity and Mute buttons on the remote together for five seconds until the remote light at the top changes from red to green. Usually the device … If you have questions regarding why this post was closed, please reach out to the moderators. Here are two ways to reset your box. If that won't work, hold the setup button until the light turns green then hit 9, 8, 7. Having problems with your remote control? Cancel. Copy link. Follow the TV on-screen instructions to enter the 3-digit code that appears. Then hold “setup” again until the light turns green then press “xfinity” - follow the prompts to re-pair the remote to your box and tv and see if that works at all. Follow the instructions to pair your Remote for Voice Control. The microphone is usually located at the … Push your Microphone button to tell your remote to listen to you. If you want to use your remote with a different set-top box repeat step 3 while pointing the remote at the box. Then the vol stopped working. Weird but it works tonight. Maybe it did a software update over night or something. Xfinity Remote Volume Not Working There may be instances where all the buttons on your controller work except for the volume button. Get the most out of Xfinity from Comcast by signing in to your account. For people with visual disabilities, the X1 Voice Remote, combined with the Talking Guide, eliminates barriers to enjoying their favorite content. You can post for: Press J to jump to the feed. Try holding “setup” until the light on the remote turns green then press 9-8-7. New batteries. Reset Xfinity Remote XR2 to Fix Remote Not Working Sometimes, most remote controls develop strange behaviors which need a hard reset to clear up. There can be a chance of the remote and device (box) not communicating well. Try popping the batteries out and back in. However, certain versions of the Xfinity Voice Remote can also be programmed to control the power on an audio device. 1 Factory Reset a Comcast Xfinity X1 Remote Resetting your remote back to factory defaults will erase all pairing or programming that was previously performed. So in this post, we show you how to reset Xfinity remote XR2 back to its factory default state. Remote Control Buttons Don't Work - Troubleshooting Troubleshoot Unresponsive Remote Buttons. Our community is your official source on Reddit for help with Xfinity services. **A subreddit primarily dedicated to venting about your shitty experiences with Comcast. Speak directly into the microphone on the remote control. Yes i have an X1 with DVR. SgtBaxter. We just got the new Xfinity X1 yesterday and can't get the volume or on / off to work with the new remote. Unlike most remotes, the Comcast X1 has voice capabilities. My box has one button with a blue ring around- for power. Anyone have any ideas? Follow the TV on-screen instructions to enter the 3-digit code that appears. Buttons not able to change channels. I got the new X1 Voice Remote yesterday. You're signed out. Your remote will need to be re-paired or re-programmed in order to control any non-Xfinity equipment it was previously controlling. Cookies help us deliver our Services. Solved. Enter the first five-digit code listed for the TV manufacturer. * technical support I would unpair the remote (have to Google it, I'm on mobile atm), then go to the My Account App and tell it that your box is acting up so it reboots it and when that's done try re-pairing the XR11. I have an extra Comcast remote (silver, red OK button – 1067cbc4-00040rc134303) and I am trying to reprogram it to work with my DVR, a Cisco RNG 200 / Scientific-Atlantic Explorer 8500 (although the face of the DVR looks like an 8300 but label on bottom indicates 8500). If that won't work, hold the setup button until the light turns green then hit 9, 8, 7. By using our Services or clicking I agree, you agree to our use of cookies. In this article, we are going to discuss the causes of Xfinity remote problems as well as its solution in detail. * or just to vent about how shitty and monopolistic Comcast is! Here are some of them listed below: Check for Remote Program Go into the settings on your X1 box and click remote settings, is it saying that your batteries are at 100%? It seems to be down nation wide. Troubleshoot Remote Buttons: When power or sensor signal issues aren't the cause, user error … we thought it was just a bad remote. Then try pointing the remote directly at the box to use it. Press the Xfinity button. Up Next. Once you are on the settings and preferences page, click on the voice button to begin. As the code is entered, the remote light will blink on each digit entered. Try popping the batteries out and back in. 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